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Learn about voice call compliance requirements in the United States.
TCPA voice requirements
The TCPA applies to voice calls, including automated calls and prerecorded messages.
Key requirements
- Prior express consent: Obtain consent before calling
- Robocall restrictions: Restrictions on automated calls
- Time restrictions: No calls before 8 AM or after 9 PM
- Do Not Call Registry: Respect the National Do Not Call Registry
Automated calls (Robocalls)
Automated calls have additional restrictions:
- Consent required: Must obtain prior express written consent
- Identification: Must identify caller and purpose
- Opt-out: Must provide opt-out mechanism
- Business relationship: Different rules for existing business relationships
Prerecorded messages
Prerecorded messages require:
- Prior express consent: Written consent required
- Clear identification: Identify caller and purpose
- Opt-out option: Provide easy opt-out
- Time restrictions: Respect time restrictions
Emergency exceptions
Emergency calls are exempt from some restrictions:
- Emergencies: Calls related to emergencies
- Public safety: Public safety notifications
- Fraud alerts: Fraud and security alerts
- Account notifications: Important account notifications
Best practices
- Obtain proper consent before calling
- Respect time restrictions
- Honor Do Not Call requests
- Keep detailed call records
- Train staff on compliance
See also:
