Arnio Documentation
Welcome to Arnio’s documentation! Find guides and tutorials to help you set up and use our platform.Start using Arnio
Set up an account, configure your iMessage credentials, and learn how to start using Arnio for sales, messaging, and automation. Get a demo →Find your use case
You have to register for an Arnio account before you can use any of these products or solutions. Register for an account.Get contacts into Arnio
Bring your contacts into Arnio.
Target customers
Manage your audience.
Design content
Craft engaging messages.
Send campaigns
Marketing campaigns in your customers’ inbox.
Receive messages
Set up webhooks and receive messages.
Measure performance
See your campaign results.
Get contacts into Arnio
To bring your contacts into Arnio, you can use the API to import contacts, or integrate with external services. Each contact will have a profile, where information about subscription statuses, message history, and custom properties are stored. Import contacts with the API See the full article →- Use the API endpoints to import contacts programmatically
- Ensure each contact includes at least one identifier like a phone number or email
- Update subscription status for each contact based on their opt-in preferences for marketing messages
- Add contacts to lists or segments during or after import
- Visit the Contacts section to view details of your contacts, including import history and message activity
- Navigate to Integrations in your account settings
- Find and install your integration (e.g., CRM, e-commerce platforms)
- Once installed, contact data is automatically synced and contact profiles in Arnio are updated
Target customers
Manage your audience and get granular with your targeting by creating dynamic segments and static lists. Create a segment See the full article →- Navigate to Audience > Lists & segments
- Click Create new > Create segment
- Enter a name for your segment and an optional description
- In the Segment definition section, decide if the contacts should match “All” or “Any” of the specified conditions
- Apply filters by attributes or condition groups for precise audience targeting
- Utilize “and/or” filters to refine your selection further
- Preview the matching contacts, and when satisfied, hit the Save Segment button
Design content
To craft your messages in Arnio, you can use the API to send personalized messages with rich media, including text, images, voice notes, and typing indicators. Our API supports dynamic content and personalization with customer data. Use the API to send messages See the full article →- Use the API to send messages with custom content
- Include variables for personalization using customer data
- Add rich media like images, voice notes, or typing indicators
- Test your messages using the test endpoints
- Deploy your message templates when ready
Send campaigns
Send your marketing campaign directly to your customers by sending them a message campaign. Send a message campaign See the full article →- Confirm that your iMessage/SMS channel, message template, and opted-in customer segment or list are ready
- Use the Send Message API endpoint
- Choose target lists or segments from your audience
- Configure your message content and personalization
- Send test messages to verify the campaign
- Schedule or send your campaign immediately
Measure campaign performance
Spot trends, see which campaigns have performed the best, and dive into detailed data. View campaign reports See the full article →- Navigate to Analytics in your dashboard
- Select your campaign and view the report
- Overview Tab: Shows performance including delivery rates, read rates, and engagement rates
- Engagement Tab: Highlights message interactions and responses
- Deliverability Tab: Insights into message delivery issues
- Overview Tab: Summarizes performance metrics like delivery and read rates
- Failure Reasons: Explains why campaigns failed
- Overview Tab: Presents sending and delivery performance
- Failure Reasons: Details reasons for campaign failures