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Contacts

Manage your customer contacts and their profiles in Arnio.

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Overview

Contacts are the foundation of your customer relationships. Each contact has a profile where information about subscription statuses, message history, and custom properties are stored.

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Import contacts

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Import contacts with the API

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1. Use the API endpoints to import contacts programmatically
2. Ensure each contact includes at least one identifier like a phone number or email
3. Update subscription status for each contact based on their opt-in preferences
4. Add contacts to lists or segments during or after import

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Import contacts by integrating with external services

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1. Navigate to Integrations in your account settings
2. Find and install your integration (e.g., CRM, e-commerce platforms)
3. Once installed, contact data is automatically synced

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Contact profiles

Each contact profile includes:

• Contact information: Phone number, email, name
• Subscription status: Opt-in preferences for each channel
• Message history: All messages sent and received
• Custom properties: Additional data specific to your business

See also:

• Lists and Segments →
• Integrations →