Skip to main contentMessage templates
Create reusable message templates with personalization and rich media support.
Overview
Message templates enable you to design engaging messages with variables, rich media, and consistent formatting.
Create a message template
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- Navigate to Content > Message templates
- Click Create template
- Select your channel (iMessage or SMS)
- Enter your message content with variables for personalization
- Add rich media (images, videos, voice notes) if using iMessage
- Preview your template on desktop and mobile
- Test with sample data
- Save and publish your template
Personalization
Use variables in your templates to personalize messages:
{{firstName}} - Contact’s first name{{lastName}} - Contact’s last name{{email}} - Contact’s email address{{phoneNumber}} - Contact’s phone number- Custom properties:
{{customPropertyName}}
For iMessage templates, you can include:
- Images: JPEG, PNG, GIF
- Videos: MP4, MOV
- Voice notes: Audio recordings
- Typing indicators: Show typing status
See also:
