Message templates
Create reusable message templates with personalization and rich media support.Overview
Message templates enable you to design engaging messages with variables, rich media, and consistent formatting.Create a message template
See the full article →- Navigate to Content > Message templates
- Click Create template
- Select your channel (iMessage or SMS)
- Enter your message content with variables for personalization
- Add rich media (images, videos, voice notes) if using iMessage
- Preview your template on desktop and mobile
- Test with sample data
- Save and publish your template
Personalization
Use variables in your templates to personalize messages:{{firstName}}- Contact’s first name{{lastName}}- Contact’s last name{{email}}- Contact’s email address{{phoneNumber}}- Contact’s phone number- Custom properties:
{{customPropertyName}}
Rich media templates
For iMessage templates, you can include:- Images: JPEG, PNG, GIF
- Videos: MP4, MOV
- Voice notes: Audio recordings
- Typing indicators: Show typing status