Skip to main contentIntegration data sync
Learn how data synchronization works between Arnio and integrations.
How data sync works
When you install an integration, Arnio automatically syncs data between your connected platform and your Arnio workspace. This keeps your contact information, customer data, and interactions up-to-date across all platforms.
Sync direction
Data can sync in different directions:
- One-way sync: Data flows from integration to Arnio (or vice versa)
- Two-way sync: Data flows in both directions, keeping both platforms synchronized
- Selective sync: Only specific data types or fields are synced
What gets synced
Common data that gets synced includes:
- Contacts: Customer information and profiles
- Messages: Conversation history and interactions
- Events: Customer actions and behaviors
- Custom properties: Business-specific data fields
Sync frequency
Data can sync:
- Real-time: Updates happen immediately
- Scheduled: Syncs occur at regular intervals (e.g., every hour)
- On-demand: Manual sync when needed
Data mapping
When setting up integrations, you may need to map fields between platforms:
- Standard fields: Names, emails, phone numbers
- Custom fields: Business-specific properties
- Event data: Actions and behaviors
Best practices
- Monitor sync status: Check sync logs regularly
- Handle conflicts: Set up rules for data conflicts
- Review permissions: Ensure proper access rights
- Test connections: Verify data accuracy after setup
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