> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arnio.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Analytics

> Learn how to track performance metrics like open rates, replies, and engagement

# Analytics Dashboard

> The Analytics dashboard helps you monitor message engagement, lead responsiveness, and AI performance over time — giving you insight into what’s working and what needs improvement.
>
> \> Navigate to **Analytics** in the left sidebar of your Arnio dashboard.

## <Icon icon="reply" />  Response Rate

**Definition:** The percentage of messages that received a response (from the lead or from your AI/human team).

* Split by **iMessage** and **SMS**
* Use the graph to view response trends across days
* Hover to view exact percentages for each day
* Split by **iMessage** and **SMS**
* Use the graph to view response trends across days
* Hover to view exact percentages for each day

<img src="https://mintcdn.com/replyblue/C19OKzvhHwEsb2NX/images/Screenshot2025-05-21at7.47.28PM.png?fit=max&auto=format&n=C19OKzvhHwEsb2NX&q=85&s=09ae33444a69b84cf666f763472d0704" alt="Screenshot2025 05 21at7 47 28PM Pn" width="1310" height="564" data-path="images/Screenshot2025-05-21at7.47.28PM.png" />

<div className="bg-[#0f0f0f] border border-gray-800 rounded-2xl overflow-hidden p-0 shadow-sm max-w-full" />

## <Icon icon="phone" /> Total Conversations

Shows how many new conversations were initiated during the selected time range.

* Compare performance with previous periods
* Helps identify campaign engagement or drop-off

<img src="https://mintlify.s3.us-west-1.amazonaws.com/replyblue/Screenshot2025-05-21at2.03.54PM.png" alt="Screenshot2025 05 21at2 03 54PM Pn" />

## <Icon icon="clock-two" />  Average Time to Response

This metric tracks how long it takes your AI or team to respond to incoming messages.

* Lower is better (especially for first-touch replies)
* Helps you optimize response windows and AI timing

<img src="https://mintlify.s3.us-west-1.amazonaws.com/replyblue/Screenshot2025-05-22at6.50.42PM.png" alt="Screenshot2025 05 21at2 07 11PM Pn" />

## <Icon icon="chart-line" />  Pickup Rate *(Coming Soon)*

The percentage of conversations that continued after the first reply.

* Indicates how effective your opener and follow-up strategy is)
* Influenced by message timing, personalization, and offer quality

<img src="https://mintlify.s3.us-west-1.amazonaws.com/replyblue/Screenshot2025-05-22at6.50.55PM.png" alt="Screenshot2025 05 21at7 10 16PM Pn" />

## <Icon icon="clock-two" /> Speed to Dial *(Coming Soon)*

Tracks the time between lead inquiry and your team dialing them (if applicable).

* Helps sales teams optimize handoff and follow-up actions
* Lower times correlate with higher close rates

<img src="https://mintlify.s3.us-west-1.amazonaws.com/replyblue/Screenshot2025-05-22at6.51.06PM.png" alt="Screenshot2025 05 21at7 16 58PM Pn" />

## <Icon icon="phone" /> Number of Calls *(Coming Soon)*

Tracks how many calls were made from within the platform (if calling is enabled).

* Use this to gauge outbound activity
* Combine with Speed to Dial for context

<img src="https://mintlify.s3.us-west-1.amazonaws.com/replyblue/Screenshot2025-05-22at6.51.17PM.png" alt="Screenshot2025 05 21at7 17 36PM Pn" />

## <Icon icon="message" />  Unresponded Messages

Messages that received **no reply** from your AI or team.

* Review and triage these inside the **Conversations** tab
* High counts here may signal underperformance or misconfigured AI rules

<img src="https://mintlify.s3.us-west-1.amazonaws.com/replyblue/Screenshot2025-05-22at6.51.28PM.png" alt="Screenshot2025 05 21at7 17 02PM Pn" />

## <Icon icon="calendar-range" />  Filtered by Date

Use the date picker in the top-right corner of the dashboard to filter metrics by:

* **Daily**
* **Weekly**
* **Monthly**

<img src="https://mintlify.s3.us-west-1.amazonaws.com/replyblue/Screenshot2025-05-22at6.51.45PM.png" alt="Screenshot2025 05 21at7 18 37PM Pn" />